FAQs
How do I get the most out of my massage?
Arrive early – take a couple minutes to sit quietly to start slowing down the body and the mind
Communication is key – the more specific you can be about the intention of your session and insights into your individual history, the more tailored your treatment will be. And please speak up, let your therapist know if you’d like softer or harder pressure, if the room is too warm/cool, or if you have any other concerns during the session.
Breathe – Deep breathing helps to facilitate relaxation. It is common to stop or tighten your breath when having a sensitive area massaged. If you realize you are doing this, simply take a deep breath to move the energy through your body.
Hydrate – Make sure to drink plenty of water after the massage to help continue to flush toxins that were released during the session.
Massage works best over time. The therapeutic effects of massage are cumulative, so the more often you get a massage, the better you will feel and the more quickly your body will respond.
What should I wear for my massage?
You can wear whatever type of clothing makes you feel the most comfortable. Many clients choose to not wear any clothing during their massage sessions. Each of our massage rooms has one table per room, so your session is very discreet. A warm blanket and sheet covers you during the massage and only the area being worked on is exposed. We ask that all clients please refrain from wearing products that contain synthetic fragrance or scents such as: scented lotions, sunblock, scented powders (often found in makeup and shimmers), cologne, and perfume to appointments at The Wellness Center.
Will I be sore after my massage?
Depending on the type and depth of bodywork you receive, you might experience a bit of soreness in the day or two following your appointment. Taking a hot bath with Epsom salt or doing slow stretching will help ease the discomfort. And keep the water going…hydrate, hydrate, hydrate!
How often should I receive massage?
The answer varies greatly depending upon your health and reasons/goals for receiving massage. Our practitioners will give you a treatment plan recommendation after your first session and monitor your progress over the course of the relationship. As a rule of thumb, if you are recovering from an injury or working with chronic pain, weekly sessions may be necessary for awhile to gain momentum in your healing. For those using massage as preventative means, once a month is appropriate. This should become more frequent in times of stress or illness.
What is your cancellation policy?
For most appointments, we require 4 hours notice. However, all morning appointments (scheduled for before 12:00 PM) require notice by 6pm the day before the scheduled appointment. For more information, read here.
Late cancels will be charged regular session price. Our therapists thank you in advance for respecting this policy. Please call us at 303.357.9355 if you need to cancel or reschedule your appointment.
What is your illness policy?
Please stay home and cancel your appointment as soon as possible if you are experiencing any of the following symptoms:
- Fever
- Persistent Cough or sneezing
- Runny nose/congestion
- Sore throat
For more information, read here.
What type of payment do you accept?
We accept cash, check or credit card (Visa, MasterCard, Discover, and American Express) as forms of payment. Checks should be made payable to The Wellness Center.
Do you bill insurance for treatments?
We are not able to bill insurance for any of our services. However, we are happy to generate a SuperBill for anyone who wishes to seek reimbursement from their insurance after they have paid for services. Currently we are out-of-network for all insurance plans. We see many clients who have Aetna, United Healthcare and Cigna.
Are you Hipaa Compliant?
The Wellness Center strives to keep all of our patient information confidential. To learn more on your rights and our responsibilities please read the HIPAA Privacy Practices 2014.
Is tipping required?
No, it is not required. Tipping is simply a way to express appreciation to your therapist and satisfaction with your session.
Do you accept walk-ins?
YES, we do our very best to accommodate walk-in appointments. However, if there is a particular practitioner you’d like to see on a certain day or time, we recommend scheduling in advance.